Here's how to report a claim, and what we'll do for you:
- When you report your claim, All of our carriers offer 24 hour toll-free reporting 365 days a year. There you can report your claim and get immediate answers for all your concerns.
- A claims representative will contact you - generally within two hours of reporting your claim - to answer your questions and schedule an inspection of your vehicle or property. Be sure to discuss any questions you have about deductibles, what's covered or the repairs with your claims rep at this time.
- For auto claims, We'll inspect your vehicle's damage at "your" convenience. No need to drive all over town to various claim centers or collision shops for "three estimates".
- Your vehicle can be taken to the repair shop of your choosing, not ours. If you require assistance in selecting a repair shop we can suggest one for you.
- If you need a rental car and your policy covers one, your claims representative can make arrangements for a rental. Keep in mind that rental reimbursement varies based on policy coverages and accident circumstances.
- If you use a carrier suggested repair shop, you'll get a Lifetime Guarantee on the repairs, which is valid for as long as you own or lease the car.
- We'll keep you informed about your claim by periodically checking the status of repairs and addressing any further issues, such as additional damage, supplemental payments or changes to the expected completion date.
We settle your claim quickly, fairly and accurately so you can move on with your life.
I Have A Homeowners Claim To File
> How do I file a homeowners claim?> How does the payment process work?
> How is the settlement amount determined?
> What can I do if I am having trouble settling my claim?
> What is a public adjuster?
> How can I avoid scams after a disaster?
Note: all links open a new window and go to www.iii.org.
I Have An Auto Claim To File
> How do I file a claim?> What should I do if I am having trouble settling my claim?
> If I file a claim, will my premium go up?
> How are the value of my car and the cost of repair determined?
> What are my rights when filing a claim?
> Can my insurance company require me to use certain types of auto repair parts?
Note: all links open a new window and go to www.iii.org.
Claim Numbers
As a Sterling personal insurance policy holder, you have the option of contacting Sterling at 586-323-5700 during business hours or 24 hours below.Accident Fund
Claims Reporting - 866-206-5851
Allied
Personal - 800-282-1446, Commercial - 866-322-3214
Auto-Owners Insurance
Claims Reporting 24 hours - 888-252-4626
Bristol West
Claims Reporting - 888-888-0080
Chartis
24 Hours Claims Reporting - After Hours 888-760-9195
Chubb Group of Insurance Companies
Claims Reporting - 800-252-4670
Cincinnati
Claims Reporting 9AM-5PM - 888-525-7575, 877-242-2544
Citizens Insurance Company of America
Claims Reporting - 800-628-0250
CNA
Claims Reporting - 877-262-2727
Encompass Insurance
Claims Reporting - 24 Hour Service 800-588-7400
Farmers
Claims Reporting - 800-help-point
Firemans Fund Insurance Company
Claims Reporting - 888-FIREHAT (888-347-3428)
Foremost
Claims Reporting - 800-527-3907
Grange Insurance Group
Claims Reporting - 800-445-3030
Hartford Insurance
Claims Reporting - 800-327-3636
Indiana
Claims Reporting - 800-279-7221
Michigan Millers Mutual Insurance Company
Claims Reporting - 800-336-3124
Philadelphia
Claims Reporting - 800-765-9749
Progressive Auto Insurance
Claims Reporting Hotline - 800-274-4499
State Auto
Claims Reporting - 800-766-1853
Titan Insurance
Claims Reporting Hotline - 800-775-4642
Travelers Insurance
Personal - 800-252-4633, Commercial - 800-238-6225
Zurich
Claims Reporting - 800-987-3373
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